Frequently asked questions
Bookings, pickup, deposits, damage and more.
How do I book gear from IdeaBay Renting Store?
Message us on WhatsApp at +94 71 527 2292 or on Facebook with the gear and dates you need. We'll confirm availability and the rate, and reserve the gear for you.
Where do I pick up the rental gear?
Pickup and return are at IdeaBay Studio, 21/2 Rajamahavihara Road, Nawinna, Maharagama, in Colombo district. Pickups are by appointment, so please agree a time when you book.
What documents do I need to rent a camera?
Bring your original National Identity Card (NIC) or passport, and proof of address for first-time renters. Some high-value items also need a refundable security deposit.
How is the rental period calculated?
Rates are per day (24 hours from pickup). Weekend and multi-day bookings get reduced rates, so ask us for a package quote.
Do you offer delivery?
Pickup from our Maharagama studio is standard. Delivery within Colombo may be possible for an extra charge, so ask when you book.
What happens if gear is damaged?
Check the gear with us at pickup. Damage or loss beyond normal wear during the rental is the renter's responsibility, at the repair cost or replacement value. Treat it as you would your own kit.
Can I test the gear before renting?
Yes. Every item is tested before handover, and you're welcome to check it at pickup. We can also help you balance gimbals and pair wireless mics.